在商业交流中，准确、专业的商务信函是非常重要的。无论是与客户、供应商还是同事之间的沟通，一封格式规范、内容清晰的商务信函都能提高沟通效率，避免误解。下面将介绍商务英语信函的写作要点及范文示例，以帮助大家提高商务信函写作水平。

1. 商务信函的结构

1.1 信头（Letterhead）

信头通常包含公司的名称、地址、电话、电邮等信息。如果使用公司的信纸，这些信息通常已经预印好。

1.2 日期（Date）

日期通常写在信头下方，靠右侧。

1.3 收件人信息（Recipient’s Information）

包括收件人的全名、职位、公司名称和地址。

1.4 称呼（Salutation）

一般用”Dear”开头，后面跟对方的姓氏。例如：”Dear Mr. Smith”。

1.5 正文（Body of the Letter）

这是信件的核心部分，需要清晰表达你的目的或请求。

1.6 结尾敬语（Closing）

常用的有”Sincerely,” “Best regards,“等。

1.7 签名（Signature）

手写签名或者打印签名均可，需包含你的全名和职位。

2. 范文示例

示例一：询价信（Inquiry Letter）

[公司信头]

Date: April 5, 2023

Mr. John Doe
Purchasing Manager
XYZ Corporation
123 Main Street
New York, NY 10001

Dear Mr. Doe,

Subject: Inquiry for Office Supplies

I hope this letter finds you well. I am writing to inquire about the prices and availability of office supplies such as printer cartridges and paper. Our company is looking to replenish our stock and we are interested in purchasing in bulk.

Could you please provide us with a detailed quotation including shipping costs and estimated delivery times? Additionally, if there are any discounts or promotions available for bulk orders, we would appreciate your information on that as well.

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,

Jane Smith
Purchasing Coordinator
ABC Company

示例二：投诉信（Complaint Letter）

[公司信头]

Date: April 10, 2023

Mr. Richard Roe
Customer Service Manager
Tech Gadgets Inc.
456 Elm Street
Los Angeles, CA 90001

Dear Mr. Roe,

Subject: Complaint Regarding Product Quality

I am writing to express my dissatisfaction with the quality of the electronic gadgets (model XYZ) that we recently purchased from your company. Upon receiving the products, we discovered that several units were malfunctioning or did not meet the specifications outlined in the product manual.

We have attached a detailed list and photographs of the defective items for your reference. As per our purchase agreement, we request a replacement for these faulty units at no additional cost to us. Additionally, we would appreciate it if you could investigate the cause of these defects to prevent future occurrences.

We value our partnership with Tech Gadgets Inc. and hope to resolve this issue promptly. Please confirm receipt of this email and inform us of the steps you will take to address our concerns.

Sincerely,

Michael Brown
Quality Assurance Manager
XYZ Enterprises

3. 注意事项

  • 语言要正式、礼貌，避免使用口语化的词汇。
  • 确保信息准确无误，避免因错误而导致沟通障碍。
  • 根据具体情况调整信件内容，使之更加符合实际需求。
  • 最后检查一遍信件，确保没有语法或拼写错误。

通过以上的介绍和示例，希望大家能更好地掌握商务英语信函的写作技巧，从而在实际工作中更加得心应手。